No Self-service Without Remuneration
January 16th, 2008 by jervisWould someone care to explain when it became my responsibility to cater to myself when I go to a store? I enter an establishment prepared to pay good money for merchandise and find, in an ever-increasing selection of stores, that I have to go through a tortuous ordeal called self-service to pay for my choices.
I suppose it started with gasoline. Our parents used to get full service, check the oil, wash the windows, pump the gas and would you prefer a free set of glasses or a toy gas truck with that sir? All for a reasonable price. Then the stations began to go to self-service, ostensibly to lower the price of gasoline for us. We learned to pump the gas ourselves and watched as some fools continued to pay full price for service while we saved two cents a gallon. Two cents a gallon you idiots! I just saved twenty-six cents filling up my tank! Woo-hoo! This self-service stuff rocks!!
Anyone paid for gas recently? What do we get now? Pump it yourself if the pump is working or come inside and see the attendant if she is awake, check your own oil if you brought a paper towel with you in your car, try to wash your windows with the squeegee sponge that was left from the last time your father got full-service, and press here if you want to pay $6.50 for a car wash that might break off your antenna or dent your roof when the dryer wheel crashes on it. And what low price are we paying for this wonderful privilege? It’s all the way down to about $2.97 a gallon where I live, how about you? Woo-hoo! Thank you self service! I just paid $58.00 to fill up the minivan!!
Okay. Back to my point. Now I go to Target, or Lowe’s, or Home Depot, or Wal Mart, or any one of several grocery stores in my area and they expect me to perform my own checkout service! I DON’T WORK HERE! I’m not paying any less for this deodorant or these oranges, so why do I have to work in your store? I don’t remember filling out a job application! I don’t get health benefits! I don’t recall you asking my opinion! Meanwhile thousands of people are out of work because I am now expected to do their jobs. Please forward my paycheck to my home address, I don’t want the Army to know that I am moonlighting.
Now, I want to go on record as saying I’m not falling for this scam twice. Remember the thing with the gas pumps? Fool me once, shame on you and so forth. I will NOT check myself out.
Here’s the part that really gets me. Have you noticed that they started with one self-checkout? Then, as more than one person in a hundred could actually figure out how to use it (five in a hundred are scamming the store anyway, so get ready for the price hikes), they added more? Now some stores have one checkout aisle with a line to the back of the store and all the rest are self-service. I look over and see some teenager who doesn’t know what stores used to be like, and he’s looking back at me with a get-with-the-times-dude look of smug self-checkout-satisfaction on his face, and I’m thinking, just wait. Soon there will be outdoor, drive-thru, self-checkout mega grocery stores with one attendant in a locked booth is the middle of a parking lot. Is that what you want? And pull up your pants for goodness sake.
The Ikea in my area has gone all the way self-serve. There are NO humans left at the checkout lane except the one that stands between four registers helping the computer illiterate. When I get to the register I call her over. “Please check out my things,” I say. “You have to check yourself out sir.” “You didn’t lower my prices,” I say. “I don’t work for you,” I say. She stares at me. “Please call your manager,” I say. She stares harder. “Now,” I say firmly. Other people in line back away from me. They see that I have a new frying pan in my cart and fear that I may use it.
I move out of the way to allow the Lemming family to check themselves out as I wait for the manager to appear. “May I help you sir?” he asks in a friendly manner. “Yes you may,” I answer, “I want a human being to run my cash register. I don’t want to do myself in your store.” I wait. He looks to see if I am serious. “Certainly sir,” he says with a smile. “We want you to be happy.” “If you want me to be happy,” I say, “put at least one register back with a cashier.” Other people in line nod their heads in agreement, but don’t say anything. I pay for my things and rush to exit the store, angered that I have to deal with this on an increasingly more frequent basis. Before I can exit I am stopped by two other people. “I like what you did back there. I’m sick of these self-service things.” I nod thanks and smile. “Fight back,” I say. “Don’t be a lemming.” They laugh and walk away.
What if we started a movement? The “I’m mad and I’m not going to use self-service aisles without remuneration movement!” You want us to check ourselves out? Pay us! Reduce your prices! Give us the profits you got by firing all your cashiers! Maybe we could pick one day out of a month and refuse to use ANY self-service aisles. Maybe one day a year we could all stop going to stores that have no human cashiers!! Maybe we could actually get some human beings back on the telephone when we call the bank!! (Okay, that’s an impossible fantasy that I just threw in there for effect). Seriously though, how long are we going to allow ourselves to be dragged along to the self-service slaughterhouse without even putting up a fight? Are you with me?!!



